We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
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Really great customer service!
The hair is very soft and the bundles are full!! This is my serving purchase from this store and I am very satisfied. Great quality hair at a great price!
Hair came faster then expected, hair is beautiful & soft, I love everything
Fantastic service
I can’t believe how fast shipping was! I received this hair just in time for my birthday & baby shower. It’s sooooo soft. I can’t wait to get it installed. The shipper communicated with me the whole time. Literally received this order within a week of purchase. Great customer service
I love the hair and the hair is so soft and the shipping is fast
store was very attentive stayed in contact through the whole process I don't have no worries about my order seller sent gift along with the hair
great service, vendor kept up with order. hairs is soft and manageable.
Hair is Top Notch!!
The hair is so soft,! This was what I was looking for. Good communication with store. I would purchase again!
Highly recommended, it true to length and very soft it’s awesome hair I love you that’s . The store was great and communication and everything , will be ordering again :)
This hair is good it sheds a little but what hair doesnt.... the hair is tru to length and its affordable it’s very soft and the store was amazing kept in contact with me the entire time definitely will be ordering again
Amazing hair texture so soft no smell fast shipping
Bundles were thick and full! And the lace was transparent. Shipping was fast and communication was great!
Hair is really soft and has no smell. It takes well to dye and bleach . Closure had a bit of fly aways but nothing a wax Stick can’t fix and shipping was fast. I got a 24,26,28 and 18 inch closure. Just didn’t get to take a picture of the 28 inch bundle. I will post an update when hair is installed
Amazing hair very soft little to no shedding I love I love will be ordering from here again!
i made a wig out of my bundles & the bundles are so full! the closure already comes pre-plucked & the bundles are super full! i used only 2 1/2 bundles & its super thick & full. the hair is super soft & i hardly have any tangles. i will definitely be buying from this company again. i got a 20" closure with 3 28" bundles & they are definitely true to length.
Great hair very soft but does shed a bit much